Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@acalastem.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Not all returns will receive a shipping label. A change of mind return can mean funding your own return shipping costs.

Lotus silk products: Your product has been carefully handmade with exceptional skill by master weavers on traditional handlooms. This means each product will be unique to the next. This is the beauty of the design a part of its design appeal. Our products are also hand dyed in separate batches and colours are blended manually. This means each colour will vary slightly, and we cannot guarantee a direct match from the digital photo. Please expect up to 10% variant in your colour from what you see on screen.

Postal for all returns is:
Acala Stem returns
PO BOX 7155
Beaumaris VIC 3193

You can always contact us for any return questions at hello@acalastem.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@acalastem.com.