We use Australia post to deliver Australia wide and international with Express post parcels. We also use DHL Express for International shipping.
With larger orders and heavier parcels, shipping prices may vary. If you have a special delivery request please contact us. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
We pride ourselves on our quality and pay great attention in ensuring our products deliver on your expectation.
Your product has been carefully handmade with exceptional skill by master weavers on traditional handlooms. This means each product will be unique to the next. This is the beauty of the design a part of its design appeal. Our products are also hand dyed in separate batches and colours are blended manually. This means each colour will vary slightly, and we cannot guarantee a direct match from the digital photo. Please expect up to 10% variant in your colour from what you see on screen.
If however you are not fully satisfied with your purchase, you may return the unworn, unwashed item in its original packaging with the tags attached within 14 days of receipt for a full refund minus any shipping charges. Please note as we build our shipping costs into our price, please expect a $10 deduction from your original price. If your claim is the item is already damaged, please email us within 7 days of receipt.
please email us at firstname.lastname@example.org to request a returns form.
No refund can be processed without the return form fully completed and included in the return package.
We aim to process all returns within 7 business days of receipt of the returned goods. All refunds will be issued to the same credit card or PayPal account used to make the purchase.
Please allow 2 weeks from the return date of your package for your account to be credited.
If you would like to exchange your full priced item/items you may do so subject to availability. Please identify if you would like a return or an exchange on your email.
Address for returns
Acala Stem Att: Returns
Level 1, 616 Balcome Road
Black Rock Victoria Australia 3193
Our Acala Stem face masks do not replace N95 Respirators and Acala Stem face masks are not medical grade. Neue Creative Pty Ltd does not guarantee 100% protection from airborne viruses while wearing any Acala Stem products. Please wear at your own risk.
Help us improve
We are still a growing company and with your help we can make your shopping experience with us an even better one. We would love to hear your feedback. Please let us know your comments by emailing us at: